Live chat and track conversations from visitors on your website within Microsoft Dynamics 365.

What is PowerChat?

PowerChat users are able to interact and track conversations with visitors to their web page, all from within Microsoft Dynamics 365. Open lead and contact records automatically when a chat begins or create a new record directly from the PowerChat window.


  • Create lead and contact records in your CRM directly from the chat window.
  • Assign PowerChat agents to specific topics or departments.
  • Invite multiple PowerChat agents to join the conversation.
  • View web page visitors in real time.
  • The Widget Designer enables users to customize chat widget
  • Response timer displays how long a visitor has been waiting for an agent to respond to a chat.
  • Live chat transcript displayed in the activity section on a record.



Price is per user, per month. All enabled users are automatically counted – this includes read-only users, admin-only users, and service accounts.

30-day free trials available for all PowerPacks!

Solution Requirements:

Any Online or on-premise implementation of:
•CRM 2015
•CRM 2016
•Dynamics 365



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