Application Support Management (ASM) for Enterprise Organizations

Custom Support for your Unique Business Requirements

PowerObjects’ ASM offering is for large enterprise organizations with complex Dynamics 365 deployments needing an IT support team that completely understands the intricacies of each unique deployment and can build on that knowledge to continually enhance the system.

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More Support Options
PowerSuccess
Dedicated Support Engineer
Pay-as-you-Go

Working with a dedicated ASM team provides a wealth of benefits to your organization for managing the lifecycle of your Dynamics 365 and Business Application deployments, including:

Competitive Rates: Customized rates based on the complexity of service and resources.
Service, Support, Education, and Add-ons: Backed by PowerObjects’ four-pillar approach to Business Application and Dynamics 365 success.
Dynamics Anywhere: Support for all the Dynamics 365 workloads in the Cloud, internal data centers, complex private Clouds, or partner-hosted.
Flexibility and Transparency: Customizable engagement models, flexible SLAs, and transparent reporting.
Education and COEs: Support from PowerObjects University and internal Centers of Excellence around the Dynamics 365 workloads.
Local and Global Scale: Ability to easily scale and provide service to a single location or multiple global locations with a strong offshore presence.
Proven Leadership: Driven by PowerObjects’ global leadership team, empowered by our guiding principles and our proven track record for delivering successful projects worldwide.
Full Service Landscape: Offering all-inclusive support from the help desk level to transitioning to larger transformational initiatives.

The Right Offering for Your Scope and Team

Package One

One 20% Onshore Service Delivery Manager
Two 100% Offshore Dedicated ASM Developers/Consultants

Package Two

One 40% Onshore Service Delivery Manager
Four 100% Offshore Dedicated ASM Developers/Consultants
Up to 2 Weeks Onsite Yearly
Includes 24/7 Emergency Support with SLAs

Package Three

Service Delivery Manager – Custom
Offshore Dedicated ASM Developers/Consultants – Custom
Onsite – Custom
24/7 Emergency Support with SLAs – Custom
Alternate ASM Framework Powered by Dryice for Autonomics and Orchestration

Dedicated ASM Team Scope of Services

Through the ASM operating model philosophy of “One Management Team,” you’ll work together with your Service Delivery Manager to define clear roles and responsibilities under a single governance structure. This team works together to execute on PowerObjects’ defined and repeatable delivery model to standardize organizational methods and processes using common tools and environments.

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Enhancements

  • Deployment Planning
  • Integration Updates
  • Testing
  • Training
  • Changes to Existing Features and Capabilities
  • Changes to Existing Extensions
  • Changes to Existing Integrations

Administration and Level 1-3 Support

  • 24/7 Break/Fix Support
  • L2 and L3 Troubleshooting
  • Dynamics 365 Administration
  • Root Cause Analysis
  • Ticket Trend Analysis
  • User Onboarding
  • Knowledge Base Maintenance

System Maintenance

  • 24/7 IT Team Support
  • Ongoing Maintenance
  • Maintenance Repair
  • System Troubleshooting
  • Managed Updates
  • Testing

Dedicated ASM Team Scope of Services

Through the ASM operating model philosophy of “One Management Team,” you’ll work together with your Service Delivery Manager to define clear roles and responsibilities under a single governance structure. This team works together to execute on PowerObjects’ defined and repeatable delivery model to standardize organizational methods and processes using common tools and environments.

Enhancements

  • Deployment Planning
  • Integration Updates
  • Testing
  • Training
  • Changes to Existing Features and Capabilities
  • Changes to Existing Extensions
  • Changes to Existing Integrations

Administration and Level 1-3 Support

  • 24/7 Break/Fix Support
  • L2 and L3 Troubleshooting
  • Dynamics 365 Administration
  • Root Cause Analysis
  • Ticket Trend Analysis
  • User Onboarding
  • Knowledge Base Maintenance

System Maintenance

  • 24/7 IT Team Support
  • Ongoing Maintenance
  • Maintenance Repair
  • System Troubleshooting
  • Managed Updates
  • Testing

ASM Service Offerings

Through the ASM support model, your organization has access to common services such as KPI reporting, self-service portals, talent training, technical escalations, and Microsoft Alliance assistance.

Help Desk and L1

  • Flexible Hours
  • L1 Troubleshooting
  • User Assistance Q&A
  • User Onboarding
  • Knowledge Base Maintenance

L2, L3, and Administrative

  • L2 and L3 Troubleshooting
  • CRM and AX Administration
  • Data Maintenance and Repair
  • Root Cause Analysis
  • Ticket Reduction Analysis

System Maintenance

  • Rollups, Updates, and Upgrades
  • IT Infrastructure Support Team
  • System Troubleshooting
  • Dynamics 365 Optimization

Change Requests

  • Release Management
  • Configuration Fixes
  • Code Fixes
  • Integration Fixes
  • Testing
  • Training
  • Deployments

Enhancement Requests

  • Roadmap Development
  • New Configurations
  • New Developments
  • New Integrations
  • Testing
  • Training
  • Deployment
  • Next Steps and Versions

ASM Application Maintenance Offerings

Corrective Maintenance

Corrections to defects found in the code or incomplete Change Requests.

Perfective Maintenance

Software updates according to changes in user requirements, including functional enhancements to increase system performance and improve the user interface.

Adaptive Maintenance

Adapting software with new environments, including operating systems and hardware upgrades.

Preventive Maintenance

Proactive activities aimed at increasing the system’s maintainability and improving the modular structure of the system.

We’re Here to Help

If you’re interested in learning more about ASM from PowerObjects – including pricing, contact our support team today!