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Dedicated Support Engineer (DSE) for Enterprise Organizations

One Unified Team for Your Support Needs

PowerObjects’ Dedicated Support Engineer (DSE) offering gives Enterprise organizations a single point of contact for all Dynamics 365 support inquires. If your organization has support needs exceeding 100 hours a year, has internal compliance restrictions in place for offshore resources, or if you have a complex deployment and need to streamline your support engagement, the DSE option is probably right for you.

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More Support Options
PowerSuccess
Pay-as-you-Go
Application Support Management (ASM)

A Dedicated Dynamics 365 Expert for Your Support Needs

In addition to serving as your organization’s dedicated resource for any Dynamics 365 support needs, the DSE drives proactive and reactive engagements to help anticipate and address issues before they have an impact.

With monthly review meetings, the DSE and your organization’s Support Lead or IT Manager will discuss items such as open and closed support tickets, a ‘state of the business’ review, and any other open topics on either end of the partnership.

DSE Program vs. Pay-as-you-Go Support

DSE Program
 
Pay-as-you-Go Support
Time and Materials Engagement
 
Time and Materials Engagement
Authorized Users Create Cases with the DSE
 
Authorized Users Create Cases with the PowerObjects Support Team
Predefined SLA with DSE
 
Predefined Enterprise SLA
Engineer Prioritizes Cases Based on Impact
 
Support Team Addresses Cases in Order Received
Pre-paid Blocks of 100 Hours at Your Billable Rate
 
$0 Initial Cost and Pay-as-you-Go
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It’s refreshing to see our DSE Engineer’s speed and the quality of questions he asks to understand our issues. Your infrastructure team provides valuable recommendations and feedback as well. Thank you for the support!

– PowerObjects Raving Fan
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Key Benefits of DSE Support on Your Dynamics 365 Journey

Point of Contact

A single point of contact to better manage and facilitate support requests

Technical Advisor

A technical advisor to assist your organization in being both proactive and reactive

Dynamics 365 Expert

A Dynamics 365 expert who knows your organization’s deployment inside and out

Rapid Resolution

Faster resolution times lead to additional efficiencies within your organization

Manageable Billing

Simplified billing to help with organizational planning

Ready to get started?

Contact our Support Team today!