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Ask the Wizard: What is Omni-channel and how Does it Apply to Your Customer Service Strategy?

 30 min

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Ask the Wizard: What is Omni-channel and how Does it Apply to Your Customer Service Strategy?

Omni-channel is probably a word you’ve heard used a lot in the customer service world, but what does it mean? Join PowerObjects for a webinar where we’ll dive into omni-channel for customer service and how it gives customers a choice when it comes to interacting with your business.

We’ll show you an example demonstration on how omni-channel could be used to resolve a support case, from email to resolution as well as how easy it is to integrate your telephone system into Dynamics 365 so that when a call is received into your call centre, a screen will pop up displaying that customer’s information. All this and more in this session!

Speakers

Mark Duckworth 
Regional Sales Director, PowerObjects Australia
PowerObjects, An HCL Technologies Company