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Do More with Less: 6 Tips to Simplify the Most Complex Customer and Field Service Issues  51 min

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Do More with Less: 6 Tips to Simplify the Most Complex Customer and Field Service Issues

In this webinar, Customer Care and Field Service experts from PowerObjects discuss how businesses are implementing Microsoft technology in an effort to solve many of their most complex service issues. We explore tips and real-world experiences related to using Dynamics 365 Field Service and the Microsoft Business Applications stack to:

  • Increase productivity of customer service representatives
  • Adopt mobile-centric omnichannel capabilities
  • Improve customer experience and CSAT
  • Provide cross-team visibility and collaboration
  • Connect field technicians with real-time data
  • Drive efficiencies to improve speed to resolution

Speakers

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Adam Borst
Customer Care Practice Director

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Bill Kern
Field Service Practice Director