case management
The CRM Minute: Case Management Automation in Dynamics 365 [VIDEO]
May 17, 2017

Case management automation in Dynamics 365 not just provides exceptional customer service, but also makes life easier for your customer service representatives. When it comes to case management, there’s a

Best Practices for Business Process Flows
August 9, 2016

A visual representation of business processes can add value to any organization, whether it’s about working a sales opportunity to close or assisting customers through a support issue. Business process

Sandbox Support for Preview Instances
June 24, 2015

Today’s blog will take a look at yet another great feature in Microsoft Dynamics CRM 2015’s Spring Release – Sandbox Support for Preview Instances. The CRM 2015 Spring Release provides

Dynamics CRM: A Great Fit for HelpDesk Functionality
January 15, 2013

Here at PowerObjects, we know that Dynamics CRM is a great fit for just about any department in any business. But did you know that Dynamics CRM is also an

Who Owns CRM — Business or IT?
December 20, 2012

Here at PowerObjects, we’ve been asked this question in many different ways over the years: Who owns CRM? Who should be responsible for changes made? This is where things sometimes