Rules Based Record Creation
Let’s Hear it for Rules Based Record Creation
December 12, 2016

Did you know that you can create or update multiple records at one time, using automated rules? Today’s blog will tell you more about this handy feature and how to make

tips-and-tricks
USD and the CSR: Part Three – Rules
May 2, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.