Common Call Center Metrics for Dynamics 365
August 7, 2018

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

See the KPIs that Dynamics 365 is Generating for Moneris
June 21, 2018

Learn about the KPIs that Microsoft Dynamics 365 is generating for Moneris and their customer service call center and field service interactions.