Knowledge Management Solution
Seven Benefits of Having a Knowledge Management Solution for Your Customer Service
July 21, 2016

It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service

dynamics-365-for-customer-service
Five Common Customer Care Complaints and What Your Business Can Do About Them
February 4, 2016

As the customer care industry transforms, consumer behavior is changing the way customers want to be serviced, forcing companies to shift the way they interact with customers, partners, internal employees,