It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?
In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.
As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!
Organizations big and small, across all industries, are refocusing on customer care strategies. Does your customer care strategy take you the distance?
Check out these eBooks and whitepapers from PowerObjects about digital transformation, trends in the travel and hospitality industry, and more.
Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from
Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.
It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service
As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in
Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the
PowerObjects is pumped to announce that we will be sponsoring a webinar featuring global research and guest analyst firm, Forrester Research and Microsoft THIS WEDNESDAY, May 11 from 1:00 pm