Omni-channel
The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from

PowerObjects Presents a High Performance Service Webinar Series
September 8, 2016

Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.

Knowledge Management Solution
Seven Benefits of Having a Knowledge Management Solution for Your Customer Service
July 21, 2016

It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service

the-crm-minute
The CRM Minute: The Future of Customer Care and Field Service Management [VIDEO]
July 6, 2016

As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in

dynamics-365-for-customer-service
Two Tips and Tricks for Working with Unified Service Desk
June 2, 2016

Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the

announcements
Face of the Customer Meet Face of the Machine: A Can’t-miss Webinar Event!
May 10, 2016

PowerObjects is pumped to announce that we will be sponsoring a webinar featuring global research and guest analyst firm, Forrester Research and Microsoft THIS WEDNESDAY, May 11 from 1:00 pm

tips-and-tricks
USD and the CSR: Part Two – Sessions
April 29, 2016

When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD.

dynamics-365-for-field-service
The Sky’s the Limit: Auto Routing Data Requirements for FieldOne Sky
April 18, 2016

You may have heard the name FieldOne Sky bantered about lately, but what is it exactly? FieldOne Sky is a field services management solution acquired by Microsoft in 2015. It

crm-101
How to Win the Game of Thrones with CRM Part 2: Stop Losing Customers
April 14, 2016

In this three-part blog series, we examine the ways Microsoft Dynamics CRM could help you change your fate in the dangerous quest for the Iron Throne. In this post, we’re going to discuss how CRM can help you maintain good relationships with your customers by using some more fun Game of Thrones examples.

the-crm-minute
The CRM Minute: Top 5 Field Service Trends We’re Seeing Now [VIDEO]
April 13, 2016

  The Field Service Industry is experiencing some explosive growth and is steadily becoming a focus for many organizations. Field service management is about more than just having the right tools

the-crm-minute
The CRM Minute: Monoprice and Parature – A Customer Care Story
March 23, 2016

The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers.

tips-and-tricks
Why CRM? – You’re Losing Customers
March 11, 2016

Welcome back, readers, to our Why CRM blog series! We recently launched a new website aimed at answering basic questions around customer relationship management (CRM) software called “Why CRM.” The