customer experience
Delivering a Better Customer Experience with Dynamics 365
September 19, 2018

It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?

Common Call Center Metrics for Dynamics 365
August 7, 2018

In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.

Customers Can Make or Break Your Brand, the Proof is in the Numbers
June 27, 2018

As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.

The Customer Experience Impact [VIDEO]
May 2, 2018

As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!

Creating Your Customer Care Dream Team
April 17, 2018

Organizations big and small, across all industries, are refocusing on customer care strategies. Does your customer care strategy take you the distance?

Your Travel and Hospitality Reading List for Spring Break
March 8, 2018

Check out these eBooks and whitepapers from PowerObjects about digital transformation, trends in the travel and hospitality industry, and more.

Omni-channel
The CRM Minute: Tops Trends in Providing an Omni-channel Service Experience [VIDEO]
November 21, 2016

Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from

PowerObjects Presents a High Performance Service Webinar Series
September 8, 2016

Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.

Knowledge Management Solution
Seven Benefits of Having a Knowledge Management Solution for Your Customer Service
July 21, 2016

It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service

the-crm-minute
The CRM Minute: The Future of Customer Care and Field Service Management [VIDEO]
July 6, 2016

As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in

dynamics-365-for-customer-service
Two Tips and Tricks for Working with Unified Service Desk
June 2, 2016

Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the

announcements
Face of the Customer Meet Face of the Machine: A Can’t-miss Webinar Event!
May 10, 2016

PowerObjects is pumped to announce that we will be sponsoring a webinar featuring global research and guest analyst firm, Forrester Research and Microsoft THIS WEDNESDAY, May 11 from 1:00 pm