September 19, 2018
It’s more important than ever to provide an excellent customer experience to earn customer loyalty. Is your organization working with the right tools?
August 7, 2018
In this blog, we share some common call center metrics and baseline KPIs used in Dynamics 365 customer service implementations.
June 27, 2018
As the customer service industry transforms, companies must shift the way they interact with customers and the proof is in the numbers.
May 2, 2018
As technology evolves so do the needs of our customers. Watch our video to learn how you can achieve a superior customer experience with Microsoft Dynamics 365!
April 17, 2018
Organizations big and small, across all industries, are refocusing on customer care strategies. Does your customer care strategy take you the distance?
March 8, 2018
Check out these eBooks and whitepapers from PowerObjects about digital transformation, trends in the travel and hospitality industry, and more.
November 21, 2016
Today’s customers expect a seamless and consistent experience across the growing number of channels they are using to interact with organizations. In today’s episode of The CRM Minute, hear from
September 8, 2016
Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand.
July 21, 2016
It is clear that businesses today need to make “knowledge everywhere” their motto for the year. As consumers’ expectations of customer service continues to evolve and the number of service
July 6, 2016
As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced. It’s more important than ever to provide excellent service in
June 2, 2016
Unified Service Desk, lovingly calling USD, is Microsoft’s latest and greatest call center streamlining application. It serves as a wrapper for your CRM solution by adding functionality while utilizing the
May 10, 2016
PowerObjects is pumped to announce that we will be sponsoring a webinar featuring global research and guest analyst firm, Forrester Research and Microsoft THIS WEDNESDAY, May 11 from 1:00 pm