How to Send an Automatic Email Response on a Case Creation
December 11, 2017

When working with case management, wouldn’t it be nice if you could notify customers that an email was received and a Case created? Learn how in this blog!

Spring ’14 Wave Update: Setting Up Automatic Case Creation Rules in Dynamics CRM
June 27, 2014

Whenever we are working with cases in Microsoft Dynamics CRM there is always a need to automatically create cases based on defined business rules and from multiple channels like email,