Customer service is one of the hottest topics in the industry right now and today’s customers see service as playing a major role in determining their loyalty to a brand. It has become more important than ever for businesses to provide a high level of customer service in order to stay competitive in the market.
To meet the demands for high quality service, you need the right tools and at PowerObjects, that platform is Microsoft Dynamics CRM. We have put together this High Performance Service webinar series so you can learn how to use CRM for your customer service, field service, and project service. Check out the links below to register.
Field Service and CRM: A Dynamic Pair! – September 13, 1-2pm CT
Are you a service organization or a manufacturer that utilizes field technicians or a mobile workforce? Do you manage service contracts, maintain equipment, or provide remote services? Do you need to optimize the routes of your field organization? Your Microsoft Dynamics CRM professional license now includes field service functionality!
How to Empower Your Customer Service with Microsoft Dynamics CRM Global Case Management – September 14, 1-2pm CT
Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.
Many leading analysts project that around 50% of Customer Service CRM deployments fail to meet an organization’s objectives and goals. To ensure the implementation of a successful CRM solution, it is critical to understand CRM best practices and how to mitigate deployment risks.
Aligning Your Business for Success: Introducing Microsoft Project Service for CRM – September 15, 1-2pm CT
We all know the challenges with optimizing your professional services organization for growth. Will the work finish on time? Will the work be within budget? Most of us have been part of the emails between departments in organization. What if there is a better way to keep visibility on key metrics and better align all departments in the organization to deliver a great customer experience. Got Dynamics CRM Project Service?