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CRM 4 - Outlook CRM Client Stops Working After IE 8 Update

Post Author: Joe D365 | January 7th, 2010

Sporadically we keep receiving reports of folks with the outlook crm client where they cannot open any new windows such as accounts, contacts,etc. They receive an error "there was an error while executing action for this menu item button".

This seems to only happen with windows vista + Internet Explorer 8 + some hot fix or specific installation order + a bit of bad luck.

The work around we have found is to disable the 'user account protection'. Some people may say that disabling this may make your system a bit less secure as many annoying and irrelevant warnings will be suppressed. My take is that the sheer number of warnings in an out of the box vista system desensitizes most users where clicking ok and continue is an automatic reaction to those pop-ups.

Anyway….here's the work around.

  1. From the run menu, enter: MSCONFIG
  2. Click on the Tools tab. Scroll down till you find "Disable UAC" . Click on that line.
  3. Press the Launch button.
  4. A CMD window will open. When the command is done, you can close the window.
  5. Close MSCONFIG. You need to reboot the computer for changes to apply.

The above will disable the 'user account protection'.

Let us know if the above works for you.

Alex F.

Joe CRM
By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

2 comments on “CRM 4 - Outlook CRM Client Stops Working After IE 8 Update”

  1. I stumbled across the same error message recently. Disabling UAC would be a very risky affair, so I always advocate against it. We can still come over this error message by simply setting Outlook Application's Compatibility Property "Run as Administrator" ON. This will ensure that Outlook is started with required privileges (elevated privilege). But, thanks for giving me the hint to start with.

  2. The Run as Administrator setting worked great for me on Windows 7, Outlook 2010, CRM 4.0. Seems strange that this problem happened out of the blue. I was working fine one day, then the next - not. Must have been a Windows Automatic Update or something.
    Anyway, thanks for the tip.

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