Live chat and track conversations from visitors on your website within Microsoft Dynamics 365.


What is PowerChat?

PowerChat users are able to interact and track conversations with visitors to their web page, all from within Microsoft Dynamics 365. Open lead and contact records automatically when a chat begins or create a new record directly from the PowerChat window.


  • Create lead and contact records in your CRM directly from the chat window.
  • Assign PowerChat agents to specific topics or departments.
  • Invite multiple PowerChat agents to join the conversation.
  • View web page visitors in real time.
  • The Widget Designer enables users to customize chat widget
  • Response timer displays how long a visitor has been waiting for an agent to respond to a chat.
  • Live chat transcript displayed in the activity section on a record.

Get the latest PowerPack Updates

Why join the list? Because you’ll….

  1. Be the first to hear about newly released add-ons
  2. Get updates on ongoing enhancements to current add-ons
  3. Learn innovative ways to put your add-ons to use!


$1 USD CRM user per month*
  • *All enabled CRM users are counted. This includes read only users, admin only users, office 365 global admins, and service accounts.
User Guides

Additional Resources


ADFS forms based authentication
Any Online or on-premise implementation of:
•CRM 2013 SP1 UR3+
•CRM 2015
•CRM 2016