When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD. In system design, quality relies on the vision and expertise of the team. To gain these strengths as your team

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When it comes to mastering Unified Service Desk (USD), it’s important to remember CSR. CSR stands for Control-Session-Rule and is an approach to the most effective way to learn USD. In system design, quality relies on the vision and expertise of the team. To gain these strengths as your team

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Congratulations, you’ve got leads! Now what do you do with them? That is an excellent question, and one that we’ll discuss today. First, let’s define a lead as someone who may be interested in your services, products, or content, but is not yet “sales-ready.” More and more, leads are spending

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The January update for Microsoft Dynamics CRM 2016 has so much to offer! The update introduced cool new features to make a developer’s life a lit bit easier. Features include Data Loader, one click document generator, the ability to hide and show sub grids, and many more. In an earlier

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