Webinars on Demand
Best Practices for CRM UI Development

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Webinar Details

There is a reason and a flow to how Microsoft designed the CRM user interface, and there is a specific user experience planned in the design. In this webinar, we’ll examine this design and talk about how to best take advantage of the native features. For administrators, we’ll cover how to think through your customizations so that the information flows and is easy to consume for end-users. Take away best practices and food for thought that will impact how you customize CRM and how you explain it to users during training.


  • Duane Napier

    Senior CRM Technical Consultant

  • AJ Hawley

    Senior Project Manager/Business Analyst