In this webinar, our experts showcase a variety of demo use cases of how different components of the...
There are many great new features and some major changes that come with the Dynamics CRM 2015 release. A big enhancement to SLA has many Dynamics users very excited! While the standard SLA functionality is still available, here is a list of the enhancements that are being released:
While the standard SLA functionality is still available, here is a list of the enhancements that are being released:
SLA Pause Resume:
You'll notice in the screenshot below that the Failure Time and Warning Times are now stored on the related SLA/KPI entity (displayed in a sub-form) rather than the Case Record.
Stay tuned for additional details on this exciting new functionality. You can also find additional information on the CRM 2015 release via our Dynamics CRM blog. You'll also find other 2015 topics such as "Dynamics CRM 2015 to Feature Improved Search Capabilities" or our very popular "Top 10 New Features in Dynamics CRM 2015." As always, if you need additional assistance please don't hesitate to reach out to PowerObjects!
Happy CRM'ing!
Question - does the new SLA Calculation ability allow the user to define business vs non-business hours?
You can set and use Business hours per sla.
Is there a way to define SLAs with more than 3 days? It seems strange that it has been limited as there are many business scenarios that require SLAs with more than 3 days? Also in the 2015 Spring release this is still limited to 3 days only. It makes the SLA feature somewhat useless.
To answer Pete's question... Yes you can define SLA's longer than 3 days. Simply type in the value you want using the same # Day format that is used in the drop list