The customer care industry is changing. Elements like consumer behaviors and the evolution of technology are influencing those changes. Organizations focused on customer care need to evolve with their customers. Consider things like consumer channel preferences, consolidating consumer data, and utilizing a CRM system when looking at how your organization can bridge the gap between you and your customers.
- Register for our webinar “Laying the CRM Foundation for High Performance Customer Care” on March 9th
- Learn more about our Customer Care practice
- Watch our Webinar on Demand, “Empower Your Customer Care Center with Microsoft Dynamics CRM”
- Read our blog on “Five Common Customer Care Complaints and What Your Business Can Do About Them“
Hi, I’m Greg. Today we’re going to be discussing how consumer behavior and technology evolution is really driving this customer care transformation that we are seeing in the industry. When you look at certain segments like millennials. In fact, I was trying to talk to my daughter the other day, left her a voicemail, I get a text immediately back, “Dad what do you want?” I respond, “I want to talk to you.”Read More