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JavaScript comes in very handy when working within Microsoft Dynamics CRM, and we have a lot of blogs on using JavaScript in CRM. But once in a while you may experience the infamous generic JavaScript Error that looks like this…


JavaScript Errors on Forms in Dynamics CRM

PowerObjects has many resources in order to assist you in order to find out what might be causing this error.

For people who have Microsoft Dynamics CRM 2011 On-Premises, make sure to first consider the following when troubleshooting:

  1. What version of Microsoft Dynamics CRM are you on?

As of June of 2013, there are 13 update rollups (URs) that are currently available to the public. The latest version is UR 13. The best rollup for you will depend on your business needs.

  1. Which browser are you using?

UR 12 and beyond allow for multi-browser compatibility, but your JavaScript may not behave the same for all browsers. Test in different browsers (IE, Firefox, Chrome, Safari) and see if you still get the same error.

  1. Does the web address start with http:// or https://?

Some JavaScript that is developed has to call web services and the connection must be secure in order for it to work. This means that your web address may need to be https:// .

  1. Is your code compliant with Microsoft Dynamics 2011 SDK?

JavaScript is a powerful tool, but there are standardized coding structures that Microsoft supports. If you are unsure whether your code is supported, or you are considering a UR update, please try the Custom Code Validation Tool.

For those of you who are not On-Premises and experiencing heart aches contact PowerObjects and we can assist you with your coding needs!

In any case, if you run into errors PowerObjects offers many services to help ensure your company is successful.

Happy CRM’ing!

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Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.