PowerObjects to Host Customer Care Webinar Featuring Independent Analyst
Published by: PRWEB on 01/21/2015
PowerObjects, a professional services firm 100% focused on providing service, support, education, and add-ons for Microsoft Dynamics CRM, is hosting a webinar alongside Microsoft and global research and guest advisory firm, Forrester Research. The webinar, “Transforming your Customer Service from Good to Great,” will focus on the future of customer service operations and how to meet the needs of today’s digital, mobile, and multitasking customers.
The webinar will take place on February 11 from 2:00-3:00 pm CST and registration is now open. Speaking during the webinar will be guest speaker Kate Leggett VP, Principal Analyst at Forrester Research, Inc.; Matt Kresch, Director of Product Marketing at Microsoft, and Greg Moser, Customer Care Practice Director at PowerObjects. The topics covered will include: Forrester’s top trends for customer service, changing customer expectations, how to measure customer service success, and Microsoft will discuss its Dynamics CRM solutions for customer care.
“Customer Care is evolving with the changing expectations and needs of customers today. It’s really important for businesses to start looking at the different ways they can lay a foundation for success—and one way to accomplish that is with an optimized Dynamics CRM solution,” says Greg Moser, Customer Care Practice Director at PowerObjects.
PowerObjects’ Customer Care practice helps organizations provide a superior level of service to their customers by delivering Microsoft Dynamics CRM, Microsoft USD, Microsoft Parature, business process optimization, and consulting services to create a High Performance Contact Center. In delivering their Customer Care solutions, PowerObjects looks to deliver a “true voice of the customer” by providing access to information to make informed business decisions in real-time.
“We are very excited to have the opportunity to speak about this important topic in the Customer Care space alongside industry thought leaders Kate Leggett of Forrester Research and Matt Kresch of Microsoft. Anyone who is looking to transform their customer service operations and gain long-term customer loyalty should definitely tune in to this webinar,” says Moser.
Those interested can learn more and register here.