Webinars on Demand

Phone and Email and Faxes OH MY: Where are You at in Your Customer Service Improvement Journey?

 30 min

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Phone and Email and Faxes OH MY: Where are You at in Your Customer Service Improvement Journey?

Join PowerObjects for a webinar where we’ll tackle all the reasons organizations are failing in delivering good customer service and provide you with a few simple steps you can take to improve, including:

• Demonstration of a self-service portal within CRM
• Pitfalls organizations make that directly impact their customer service scores
• Case management functionality within CRM
• Multi-Channel scope and overview

Follow us down the yellow brick road to turning your employees into customer service ambassadors while also increasing employee delight with a CRM solution for your organization.

Don’t miss out on the other Webinars in this Series:

Ask the Wizard: What is Omni-channel and how Does it Apply to Your Customer Service Strategy?

Somewhere Over the Rainbow, Dreams Come True: Creating the Perfect Omni-Moment Experience for Your Customers

Speakers

Mark Duckworth 
Regional Sales Director, PowerObjects Australia
PowerObjects, An HCL Technologies Company