Wow — it’s amazing how fast a decade, year, quarter, month, or even a day can change the ways in which we service our customers! The demands we are presented with in today’s ever-changing service world can be difficult to manage. With the evolution of technology moving at the speed of light and alternative service channels like the Internet of Things (IoT), Self-Service, and SMS in high demand from customers, it can be challenging to adopt and execute on a true Omni-channel approach.
During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging — in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.
Join our webinar to learn more about:
- Omni-channel industry trends and the rise of alternative service channels like IoT, SMS, and Self-Service
- The CRM “Omni-channel of things” maturity curve
- CRM and Omni-channel benefits and retention best practices
- How to deploy CRM for Omni-channel service