Sharpening Your Omni-channel Service Strategy

During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.

More
What Is Dynamics 365 and What Does It Mean for Me?

If you haven’t heard yet, what was formally known as Dynamics CRM is now going being rolled into a new model called Dynamics 365. You’re probably wondering what this all means and how it affects your decision making process in the coming months. Join us for a webinar where we’ll tackle all of these questions and more!

More
How to Empower Your Customer Service with Microsoft Dynamics 365 Global Case Management

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.

More
Field Service and CRM – A Dynamic Pair!

Are you a service organization or a manufacturer that utilizes field technicians or a mobile workforce? Do you manage service contracts, maintain equipment, or provide remote services? Do you need to optimize the routes of your field organization?

More
Aligning Your Business for Success: Introducing Microsoft Project Service for CRM

What if there is a better way to keep visibility on key metrics and better align all departments in the organization to deliver a great customer experience? Got Dynamics CRM Project Service?

More
What’s New with Mobile in Spring 2016

This spring, Microsoft releases CRM 2016 Update 1 for both CRM Online customers and On-premises customers. This webinar will focus on enhancements to the existing mobile capabilities released to date.

More