CRM for Dynamics 365 – What’s New in Portals

Portals are the gateway for your CRM for Microsoft Dynamics 365. They give users access, but not too much access. This session will explore how to make your customer, business partners, or employees’ experience better via the updated functionality. If you currently have a portal or are looking to add a portal, don’t miss this session!

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CRM for Dynamics 365 – What’s New in Field Service

The service industry continues to become more transient with our mobile workforce but, the need for system tracking and maintenance remains constant. In this 30-minute webinar, we’ll explore how the new field service functionality can anticipate, automate and even help prevent system disturbance.

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Sharpening Your Omni-channel Service Strategy

During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.

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