How to Empower Your Customer Service with Microsoft Dynamics 365 Global Case Management

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.

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Field Service and CRM – A Dynamic Pair!

Are you a service organization or a manufacturer that utilizes field technicians or a mobile workforce? Do you manage service contracts, maintain equipment, or provide remote services? Do you need to optimize the routes of your field organization?

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What’s New with Mobile in Spring 2016

This spring, Microsoft releases CRM 2016 Update 1 for both CRM Online customers and On-premises customers. This webinar will focus on enhancements to the existing mobile capabilities released to date.

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