CRM for Dynamics 365 – What’s New in Field Service

The service industry continues to become more transient with our mobile workforce but, the need for system tracking and maintenance remains constant. In this 30-minute webinar, we’ll explore how the new field service functionality can anticipate, automate and even help prevent system disturbance.

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Advanced Customer Service for Housing

Housing Associations handle dozens of regular enquiries from their customers including requests for repairs and maintenance, reports on anti-social behavior, and other general tenancy enquiries.

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Sharpening Your Omni-channel Service Strategy

During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.

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What Is Dynamics 365 and What Does It Mean for Me?

If you haven’t heard yet, what was formally known as Dynamics CRM is now going being rolled into a new model called Dynamics 365. You’re probably wondering what this all means and how it affects your decision making process in the coming months. Join us for a webinar where we’ll tackle all of these questions and more!

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