What’s New in CRM 2016 for End-Users

This webinar will look at the front-end and what end-users will experience when you upgrade so you can get an idea of the impact from a rollout and training perspective. It will also get your mind churning as to what features you’d like to adopt sooner than later.

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What’s New in CRM 2016 for Administrators

If you’re already familiar with the customization of CRM, this webinar will tell you “what’s new” under the hood. It will help you explore what new tools you want to use right away and the impact of upgrading on your existing customizations and code.

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Understanding the CRM to Outlook Integration

The power of the Outlook Integration with Dynamics CRM is a driving factor in many organization’s decision to choose Microsoft. In this webinar, we’ll walk through the functionality in detail so that you can understand what the end-user experience is and the best practices for taking advantage of its powerful features.

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Best Practices for CRM UI Development

There is a reason and a flow to how Microsoft designed the CRM user interface, and there is a specific user experience planned in the design. In this webinar, we’ll examine this design and talk about how to best take advantage of the native features. For administrators, we’ll cover how to think through your customizations so that the information flows and is easy to consume for end-users.

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High Performance Customer Care and Global Case Management

Consumer behavior is driving the customer care industry transformation, in addition to forcing companies to develop an Omni-channel approach. During this webinar, learn how Microsoft Dynamics CRM, Unified Service Desk, Knowledge, Skype, and the Microsoft stack can assist your organization in providing a higher standard of proactive, high quality service to your customers.

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Everything you Need to Know About Microsoft Cloud by PowerObjects

Nobody likes navigating multiple contracts, companies, partners, and payments. It’s frustrating when you don’t know who to contact for support. Instead of having all of your information scattered in different places with different people, you can now consolidate all your needs in one place with Microsoft Cloud by PowerObjects.

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Upgrading CRM: Powerful New Features to Make Your Work Easier

Thinking about upgrading to the latest version of Microsoft Dynamics CRM? Join PowerObjects for a webinar that highlights all of the great new features that you can take advantage of just by upgrading your CRM system.

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PowerSurveyPlus for Dynamics 365: The Good, The Great, and the Flippin’ Awesome

Join Dean Jones, CEO of PowerObjects, as he talks about the power of surveys to tap into your customers’ wants, desires, and fears. He’ll also cover common use cases, a demo of PowerSurveyPlus, and Q&A.

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Understanding Excel Integration Changes

In this 30-minute training, we show you how the integration with Excel has been completely transformed in the Spring update to Microsoft Dynamics CRM.

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CRM for Customer Care Centers: Laying a Foundation for Customer Service Success

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is the key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.

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