Laying the CRM Foundation for High Performance Customer Care

CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time. To ensure the implementation of a successful CRM solution, it is critical to understand CRM best practices and how to mitigate deployment risks.

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Power BI Showcase

In this webinar, we’ll introduce you to Power BI by showing you various examples of how it can be used to surface and visualize critical business metrics–providing insights that help you run your business and make decisions.

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Best Practices for System Performance

What are the factors that contribute to how the end-users experience the performance of CRM? In this webinar, we’ll provide an overview of workstation, server, and environmental factors you need to consider.

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Empower Your Customer Care Center with Microsoft Dynamics 365

During this webinar, we will discuss how Microsoft Dynamics CRM can help drive out OPEX in your customer care center, while providing key KPIs to help you make informed business decisions to delight and retain your customers.

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Microsoft Dynamics 365 with Microsoft Azure

This webinar is an introduction to integrating Microsoft Dynamics CRM with Microsoft Azure. We’ll explore typical integration scenarios between Microsoft Dynamics CRM and the Azure Service Bus.

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Top 10 Issues in CRM Tech Support

This webinar will help you understand the most common issues organizations experience with servers and workstations–both CRM Online and CRM On-premises.

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The New CRM API for Microsoft Dynamics 365

The recently released API provides more extensibility options for developers to build on top of Microsoft Dynamics CRM. In this webinar, you’ll discover the benefits of the new web API and how the changes will impact your current and future code.

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Little Tips and Big Tricks for the CRM Administrator

This webinar will challenge you to think about new ways of streamlining your tasks and potentially how to deliver more value to your end-users through taking advantage of tools that are available within and outside of the application.

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Using Microsoft Dynamics 365 on Tablets and Phones

In this webinar, you’ll get an overview and live demonstration of the various out-of-the-box mobile options including how they are implemented and consumed by users. You’ll learn the best practices for setting up and using the mobile capabilities and things to consider before you implement.

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