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Microsoft Dynamics CRM Knowledge Management: How to Empower Your Service Team  55 min

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Today’s customers expect more out of customer service. It is critical to your organization’s success to be able to provide your employees with the right information at the right time during customer interactions. Customer service trends also show that customer self-service portals are becoming increasingly important.

By empowering your employees and your customers with a superb knowledge management platform, you will be able to engage in more meaningful interactions, drive down OPEX, increase employee efficiency, and boost customer satisfaction.

Join this webinar to learn more about Microsoft Dynamics 365 and how you can use this platform and knowledge management solutions to empower your organization with “knowledge everywhere!”


Greg Moser
Customer Care Practice Director

Adam Borst
Solution Design Consultant