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How Emerging Technology is Reshaping Customer Service in Financial Services  51 min

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How Emerging Technology is Reshaping Customer Service in Financial Services

There’s at least one thing all companies in the Financial Services Industry (FSI) have in common: delivering excellent customer experience is the key to winning and retaining clients.

In this webinar, we discuss the customer experience in FSI with industry experts from Aflac, Forrester, and PowerObjects. Our discussion includes Forrester’s take on emerging customer service trends in FSI, including the technology innovations that are helping FSI organizations meet customer demands in 2020 and beyond. We also hear from leading insurance provider, Aflac, on how their organization is using Microsoft technology to innovate and drive better customer service outcomes.

Speakers

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Ami Tetrault
CRM Business Consultant
Aflac

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Kate Leggett
VP, Principal Analyst
Forrester Research

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Kevin Holland
Sr. Practice Director, FS
PowerObjects, an HCL Technologies Company