Webinars on Demand
CRM 2016 Update 1 — Field Service Enhancements  43 min

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Webinar Details

CRM 2016 Update Webinar Series:

The CRM 2016 Update webinar series is provided by members of PowerObjects Education team.  The Education team provides public training offerings such as CRM boot camps, advanced administrator training, and developer training.  If you are interested in going deeper with new features, visit our events page to sign up for hands-on trainings.

Webinar Description:

This Spring, Microsoft releases CRM 2016 Update 1 for both CRM Online customers and On-premises customers.   This session will focus on enhancements to the Field Service capabilities released in late 2015 through this spring. CRM 2016 introduced the Interactive Service Hub offering a very interactive experience with multi-stream dashboards and new Forms. Field Service provides a significant enhancement for Service with its robust scheduling engine, resource skills and characteristics, agreements, managing products and services and much more. The Spring release offers for Online customers’ additional enhancements and complements the new Project Service. Through PowerObjects CRM University we offer customer service boot camps covering these functionalities in depth as well as Unified Service Desk (USD).


Tad Thompson
CRM MCT, Technical Advancement Developer