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Somewhere Over the Rainbow, Dreams Come True: Creating the Perfect Omni-Moment Experience for Your Customers

 32 min

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Somewhere Over the Rainbow, Dreams Come True: Creating the Perfect Omni-Moment Experience for Your Customers

Once you have an onmi-channel experience for your customers, how can you make it even better? Join PowerObjects for a webinar on how you can use omni-channel and Dynamics 365 to create the perfect omni-moment.

Omni-moment experiences happen when customers experience service via multiple channels in one interaction. Starting with a web submission to a chat bot and on to a knowledge base or call centre call, we’ll demonstrate how customers can achieve resolution with a demo of this scenario and the components needed to get it done within your organization.

Speakers

Mark Duckworth 
Regional Sales Director, PowerObjects Australia
PowerObjects, An HCL Technologies Company