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Best Practices to Get on the Path to CRM Success  59 min

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Webinar Details

Are you considering a CRM implementation or do you currently have a CRM solution in your organization? There are challenges that come with every CRM implementation. Some of the biggest road bumps are CRM governance, change management, and user adoption.

Join us for a webinar where we will discuss best practices to mitigate CRM for Microsoft Dynamics 365 deployment risk and ensure you’re on the path to CRM success! Get first hand knowledge from our customer, FedEx, who will share their CRM journey, best practices, and lessons learned.

Join our webinar to learn more about:

  • What’s new for Microsoft Dynamics 365 and the benefits of CRM
  • FedEx’s CRM journey, success, and best practices
  • How to ensure CRM for Microsoft Dynamics 365 Success with our Proven Process
  • Governance and change management best practices
  • CRM for Microsoft Dynamics 365 best practices


Gretchen Opferkew 
Director of Education

Alex Fagundes 
Director and Chief Architect

Sam Gibson 
Manager – Security Technology

Greg Moser 
Director of Practices