service ambassadors
Service Ambassadors Part II: Creating Better Customer Experiences

Learn how leading organizations are empowering front-line personnel through the accessibility of data, thus becoming strategic customer service ambassadors.

Front Office
Improving Front Office Productivity with the Microsoft Cloud

Join us for a webinar where we will demonstrate how our Integrated Housing Solution, powered by the Microsoft Cloud, empowers front office staff to be more productive.

we will outline HOW to upgrade to Dynamics 365 online from Dynamics CRM online, and WHAT users will experience after the update.
Creating Better Customer Experiences by Empowering Your Service Ambassadors

During this webinar, we’ll discuss how you can ensure your agents have the right tools and information at the right time, to provide a superior level of service that will delight your customers.

CRM for Dynamics 365 - What's New in Field Service [WEBINAR]
CRM for Dynamics 365 – What’s New in Field Service

The service industry continues to become more transient with our mobile workforce but, the need for system tracking and maintenance remains constant. In this 30-minute webinar, we’ll explore how the new field service functionality can anticipate, automate and even help prevent system disturbance.

Sending SMS Messages with PowerSMS Using Dynamics 365’s SDK
Resistance Is Futile: How to Listen to Your Machines

Join us for a webinar to learn more about the Connected Field Service and ServSmart offering from Microsoft and PowerObjects!

21st Century Project Service: Empowering Employees Across The Enterprise

During this webinar, we will discuss how project service automation can help empower your employees across your enterprise to deliver projects on time and on budget.

customer care and Microsoft Dynamics 365
Sharpening Your Omni-channel Service Strategy

During this webinar, we will explore alternative channels like IoT, Self-Service, and SMS messaging – in addition to the core channels like phone, email, and chat. We will discuss how a true Omni-channel strategy can help you retain customers, promote upsell/cross-sell strategies, drive down Opex, and make your team more efficient and effective.

Property sales
Dynamics 365 Housing Demonstration: Property Sales, Marketing, and Communications

Dynamics CRM functionality in our housing solution enables front-office staff to increase sales revenue; target customer engagement; and deliver amazing customer experiences.

Customer Service
How to Empower Your Customer Service with Microsoft Dynamics 365 Global Case Management

Customer Service organizations are looking to transform their customer care centers by providing a superior engagement platform for customers, prospects, and partners. CRM is key to providing an excellent level of customer service across any channel, by providing the right information to the right agents at the right time.

Field Service
Field Service and CRM – A Dynamic Pair!

Are you a service organization or a manufacturer that utilizes field technicians or a mobile workforce? Do you manage service contracts, maintain equipment, or provide remote services? Do you need to optimize the routes of your field organization?

Aligning Your Business for Success: Introducing Microsoft Project Service for CRM

What if there is a better way to keep visibility on key metrics and better align all departments in the organization to deliver a great customer experience? Got Dynamics CRM Project Service?

Better Customer Service
Know Your Customers Better Than Your Competitors: Creating Better Customer Service With CRM

As the age of technology continues to evolve, customers are now more empowered to make real-time business decisions than ever before.