Our sustained success at PowerObjects is derived from our firm commitment to what we refer to as our Four Pillars of Success: Service, Support, Education, and Add-ons. In this video, we explore the second pillar: Support.
Watch to learn about our various support offerings and how the diversity of our Support program ensures a perfect match for every organization. If your business is using Dynamics 365 and Microsoft Business Applications, this is a must-see video.
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Once you’ve invested in Microsoft Dynamics 365, how can you ensure that your system continues to deliver value year over year? Lifecycle support from PowerObjects gives your organization the services you need to maintain your platform seamlessly.
Whether you’re a small business or an Enterprise organization, our global team of support engineers is here for you with four unique support options that ensure the right fit for your needs. Each offering was designed to align with a specific demographic in order to experience maximum benefits throughout the lifecycle of a Dynamics 365 implementation and beyond.
First, PowerObjects’ Pay-as-you-Go support offering can be leveraged by organizations of all sizes at any time. Think of it like Dynamics 365 “support on demand.” Billed in 15-minute increments based on time and materials consumed, you have access to responsive and knowledgeable support when you need it most.
Second, PowerSuccess from PowerObjects is a unique service-as-a-subscription program for small, medium, and corporate-sized organizations that gives you access to a dedicated PowerSuccess Engineer who acts as your single point of contact for all your Dynamics 365 needs. Your PowerSuccess Engineer is backed by a Product Team of four additional engineers to support your Business Application deployments. It’s like having your own Dynamics Superhero, without the cost of hiring an internal resource.
Third, PowerObjects’ Dedicated Support Engineer offering, or DSE, gives Enterprise organizations a single point of contact for all support inquires. DSE is simplified billing at its finest, with pre-paid hours at your billable rate. Your Dedicated Support Engineer drives both proactive and reactive engagements to help anticipate and address issues before they have an impact. If your organization has support needs exceeding 100 hours a year, or if you have a complex deployment and need to streamline your support engagement, DSE might be right for you.
Fourth, PowerObjects’ Application Support Management offering, or ASM, is for large enterprise organizations with complex Dynamics 365 deployments needing an IT support team that completely understands the intricacies of each unique deployment and can build on that knowledge to continually enhance the system. Through the ASM operating model philosophy of “One Management Team,” you’ll work together with your Service Delivery Manager to define clear roles and responsibilities under a single governance structure.
To get started with Support from PowerObjects, ask your account manager which support option will work best for your organization.