PowerObjects Four Pillars analytics-solid

With 56,000+ homes and 130,000+ customers and tenants, Sovereign is one of the largest housing associations in the U.K.

  • Sovereign recently initiated a digital transformation strategy that included the implementation of modern, customer-focused and scalable technology.

    At the heart of the project was partnering with PowerObjects to deploy Dynamics 365.

    • Sovereign Housing
    • Sovereign Housing
    • Sovereign Housing
    • Sovereign Housing
  • Step 1

    Sovereign’s Business Case for Digital Transformation

    Sovereign needed a technology solution that would enhance the customer service being provided in the contact centre, improve the tenancy management capabilities of the housing offices and create efficiencies across all customer interactions. Implementing Dynamics 365 was the obvious starting point, but the partnership between Sovereign and PowerObjects was especially focused on introducing self-help options that enable tenants to fully engage in the management of their own homes.

    Continue the Journey
  •  

    "Dynamics 365 is a project for Sovereign as part of our wider transformation program for integrating systems while also looking at technology platforms to better serve our customers and be more efficient in terms of how we manage customer contact across the business."

    – Nicole Sharp, Customer Services Director
    Sovereign Housing Association

  • Step 2

    Why Dynamics 365 and PowerObjects?

    Selecting the right technology platform was fundamental for digital transformation within Sovereign. Without the right technology, they would be unable to work at pace and ultimately control what they developed and deployed to their customers. Sovereign needed a platform which was extendable for the future and that could be deployed into the Cloud in order to get back to one consistent way of working across their different regions.

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  •  

    "PowerObjects are an extremely capable partner. They give me confidence that they can deliver the vision that we've set out and together, I think we'll deploy something extraordinary within Dynamics 365."

    – Christian Digance, CRM Product Owner Tenancy Management
    Sovereign Housing Association

"The solution enables our ability to truly offer a personalised service to our customers. We understand their need, we understand their aspiration and we tailor their service to them. I believe that Dynamics 365 is the technology that enables us to do that."

The saga continues...

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