As the customer care and contact center industry transforms, consumer behavior is changing the way customers want to be serviced, forcing companies to shift the way they interact with customers, partners, internal employees, and agents. It’s more important than ever to provide excellent service in order to win customer loyalty. Today’s customers are more informed and more connected than ever before. The number of channels that customers use to engage with businesses is increasing and customers are voicing their needs across many different channels – is your organization hearing them?
Providing top-notch customer care is more important than ever and according to Microsoft’s annual U.S. State of Multichannel Customer Service Report, 98% of U.S. consumers say that customer service is very important or somewhat important in their choice of loyalty to a brand. When it comes to conversations between customers and businesses – the customer is in control and you need to engage your customers on their terms. So how do you take your customer service from good to great?
Microsoft Dynamics 365 is becoming the go-to CRM solution for contact centers that want to effectively integrate their systems in order to provide omni-channel service to customers, centralize their customer data, streamline and automate processes, and keep costs under control. If you’re having trouble with aging technology, inefficient systems, and long on-boarding processes, it’s time to reevaluate your solution. PowerObjects can help you get back on track with our comprehensive, affordable CRM solutions, reduce your maintenance costs, improve user-adoption, integrate seamlessly with existing technologies, and provide an efficient means of accessing data.
PowerObjects High Performance Agent Desktop
PowerObjects CTI Integration
PowerObjects CSAT & NPS Dashboards & Reporting
PowerObjects delivers tailored solutions that leverage the power of Microsoft products, including Dynamics 365, USD, Parature, from Microsoft, PowerBI and Office 365, as well as PowerPack CRM add-ons by PowerObjects. Our experienced consultants provide personalized business process optimization and other services to our customers to help drive down operating expenses, automate repetitive tasks, provide management reporting, and provide baselines for AHT, FCR and other measurement criteria.
PowerObjects helps organizations achieve a superior level of service by providing the right information to the right agent at the right time—a complete 360 degree view of the wants and needs of customers, prospects, and partners. Our solutions can:
Help agents be more efficient and productive
Help customers have high quality, effective interactions
Automate and streamline predictable and repeatable inquires
Allow organizations to engage customers across different channels
Learn more about the current state of customer care and the emergence of the Omni-channel Customer Experience. Download our 2015 Call Center IQ Executive Report on the Omni-channel Contact Center
Need help getting started? Get some advice on CRM deployments by downloading our CRM for Customer Care: 9 Successful Deployment Strategies eBook
We’re Here to Help
Need to put together a solution for better customer care at your organization? PowerObjects can help. Contact Customer Care Practice Director Greg Moser to get started today!
Customer Care On-demand Webinars
How to Empower Your Customer Service with Microsoft Dynamics CRM Global Case Management watch now
Microsoft Dynamics CRM Knowledge Management: How to Empower Your Service Team watch now
Know Your Customers Better Than Your Competitors: Creating Better Customer Service With CRM watch now
Creating Better Customer Experiences by Empowering Your Service Ambassadors watch now