Tired of answering calls and the subsequent scramble to pull up the caller’s record in CRM while they wait on the other end of the line? With PowerCTI, you no longer need to worry about that. When a call comes in, PowerCTI pops open, pulling up the caller’s CRM record for you. If the caller’s number is related to multiple records, the application pulls all related records into a grid and you can select which record you want to open. Lastly, if the caller is not related to any record in your CRM system, PowerCTI opens a search screen where you can search for the caller.
Price is per user, per month. All enabled users are automatically counted – this includes read-only users, admin-only users, and service accounts.
ADFS forms based authentication
Any Online or on-premise implementation of:
•CRM 2016 / Dynamics 365