What is your background related to Dynamics 365?
I have over 17 years of experience in customer relationship management (CRM), including the development of sales, marketing and contact center solutions for Microsoft Dynamics CRM. My functional expertise includes business process optimization, practice management, data integration, customer analytics, and program management.
Why do you love helping customers with Dynamics 365?
I love helping customers realize results. I like being able to provide customers with a baseline to impact their business in a positive way.
What is your favorite Powerpack add-on and why?
PowerSurvey. It provides CSAT scores so that we can effectively measure the success of our service—are we providing quality service or not?
Tell us a fun fact about yourself!
I have been a Manchester United fan for over 26 years and religiously watch the games every Saturday and Sunday @ 6:00am.
What is your favorite thing to do outside of work?
Watching Manchester United team. Kidding – surfing.
Where is your favorite place that you've traveled?
Bermuda. I really enjoy scuba diving when I’m there!