Free Webinar to Address the Importance of an Omni-channel Approach to Customer Service Solutions
Published by: PRWEB on 10/06/2015
PowerObjects, a professional services firm 100% focused on providing service, support, education, and add-ons for Microsoft Dynamics CRM, is hosting a webinar featuring global research and guest analyst firm, Forrester Research. The webinar, “Why Omni-channel and CRM Must Be Symbiotic in Your Customer Care Center,” will focus on the future of customer service operations and how to meet the needs of today’s digital, mobile, and multitasking customers.
The webinar will take place on October 14 from 1:00-2:00 pm CST and registration is now open. Speaking during the webinar will be guest speaker Art Schoeller VP, Principal Analyst at Forrester Research, Inc.; and Keith Brown, CIO at Alliance Health. The topics covered will include: how customers are increasing the diversity of channel, the importance of global case management, Alliance Health’s customer care success, and six steps to achieve an effective CRM and omni-channel customer care roadmap.
“The needs and expectations of today’s customers has changed the customer care landscape. It’s important for businesses to provide consistent service across the wide variety of channels customers are using today. One way to achieve this is through an omni-channel approach and an optimized Dynamics CRM solution,” says Greg Moser, Customer Care Practice Director at PowerObjects.
PowerObjects’ Customer Care practice helps organizations provide a superior level of service to their customers by delivering Microsoft Dynamics CRM, Microsoft USD, Microsoft Parature, business process optimization, and consulting services to create a high performance contact center. In delivering their customer care solutions, PowerObjects looks to deliver a “true voice of the customer” by providing access to information to make informed business decisions in real-time.
“This is an exciting opportunity to hear from industry thought leader, Art Schoeller of Forrester Research, and get great insight into this important aspect of the customer care space. We also have Keith Brown, CIO of Alliance Health who will present on the organization’s experience launching global case management for their customer care. Anyone who is looking to improve their customer service operations and gain long-term customer loyalty should definitely tune in to this webinar,” says Moser.
Those interested in attending can learn more and register here.