Free Webinar to Address How CRM Can Help Businesses Meet the Evolving Needs of their Customers
Published by: PRWEB on 02/18/2016
PowerObjects, an HCL Company, a professional services firm 100% focused on providing service, support, education, and add-ons for Microsoft Dynamics CRM, is hosting a webinar featuring global research and guest analyst firm, Forrester Research. The webinar, “Laying the CRM Foundation for High Performance Customer Care in 2016,” will focus on the future of customer service operations and how a Customer Relationship Management (CRM) platform can help businesses meet the needs of their customers.
The webinar will take place on March 9 from 1:00-2:00 pm CST and registration is now open. Presenting during the webinar will be guest speaker Kate Leggett, VP, Principal Analyst at Forrester Research, Inc.; and Gretchen Opferkew, Director of Education at PowerObjects. The topics covered will include: how consumer behavior is transforming the industry, defining a customer service CRM roadmap, the business value of CRM, and mitigating deployment risks.
“The needs and expectations of today’s customers has transformed the customer care industry. Businesses need to be able to provide consistent service across the wide variety of channels customers are using today. One way to achieve this is with an optimized Microsoft Dynamics CRM solution,” says Greg Moser, Customer Care Practice Director at PowerObjects.
PowerObjects’ Customer Care practice helps organizations provide a superior level of service to their customers by delivering Microsoft Dynamics CRM, Microsoft USD, Microsoft Parature, business process optimization, and consulting services to create a high performance contact center. In delivering their customer care solutions, PowerObjects looks to deliver a “true voice of the customer” by providing access to information to make informed business decisions in real-time.
“This is an exciting opportunity to hear from industry thought leader, Kate Leggett of Forrester Research, and get insight into this key aspect of the customer care space. We also have Gretchen Opferkew, Education Director at PowerObjects, who will present on the best practices for a successful CRM deployment. Anyone who is looking to improve their customer service operations and gain long-term customer loyalty should definitely tune in to this webinar,” says Moser.
Those interested in attending can learn more and register here.
About PowerObjects, an HCL Company
PowerObjects, an HCL Company, is a leader in delivering Microsoft Dynamics CRM solutions through unparalleled offerings of service, support, education, and add-ons. Winner of the 2015 Microsoft Dynamics CRM Cloud CRM Partner of the Year, PowerObjects has built an unmatched team of CRM experts that help organizations increase productivity, streamline business processes and build better relationships.