Looking for PowerObjects? Don’t worry, you’re in the right place! We’ve been part of HCL for several years, and we’ve now taken the final step in our acquisition journey: moving our website to the HCL domain. Nothing else is changing – we are still fanatically focused on Microsoft Business Applications!

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This course provides technical resources a deep dive into USD. The Unified Service Desk allows advanced applications to be created that will manage the agent desktop experience for CRM for Dynamics 365. It adds the ability to organize windows into Sessions to keep multiple customer interactions separated to improve data quality and agent manageability, create completely customized user experiences - including toolbars, agent scripting, overview information, alerts, and menus. This is all done using configuration through CRM for Dynamics 365 which auto-populates complete Dynamics 365 forms with data from other tabs or applications. It also includes a powerful rules engine for routing Dynamics 365 popup windows to specific tabs and controlling behavior of the user experience.[/vc_column_text][vc_column_text css=".vc_custom_1539843534622{margin-bottom: 15px !important;}"]Participants:
This course is intended for technical architects, developers, and administrators with .NET experience and CRM for Dynamics 365 administrative experience. Not recommended for end users.[/vc_column_text][vc_column_text css=".vc_custom_1557932241626{margin-bottom: 15px !important;}"]Recommended Prerequisites:
Prerequisites are recommendations, and while not required, they are highly advised to ensure a successful learning experience:

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