PowerObjects, an HCL Technologies Company is seeking a Delivery Operations Project Maintenance Lead to join our award-winning and rapidly growing North America Solution Delivery team. The Project Maintenance Lead role works directly with Delivery Leadership to ensure the PowerObjects Proven Process is the foundation of our project delivery. They also serve as a liaison in the Sales to Cash lifecycle, assisting with all Operations and working closely with the finance team to ensure proper project set up and revenue recognition.


Essential Functions

  • PROJECT CREATION
  • Manage end-to-end transition from sales to delivery and project creation process
  • Receive and set up new projects from Opportunities in Dynamics 365
  • Interpret contracts (Master Service Agreements (MSA) and Statements of Work (SOW)) for small to enterprise businesses, paying special attention to billing terms within the contract in order to communicate with the Finance team and ensure proper billing set up
  • Process Change Orders through CRM, working with HCL/PowerObjects legal team when required
  • Communicate with clients when projects have been requested from Delivery
  • Schedule, facilitate, and document internal transition meetings from sales to delivery
  • PROJECT RECONCILIATION AND MAINTENANCE
  • Perform regular audits to ensure project accuracy, working closely with sales and finance
  • Interpret data from CRM, contracts, and reports to resolve queries
  • Provide project maintenance support to global delivery operations teams as needed
  • Lead, mentor and train Solution Delivery Specialists on best practices of Project Maintenance
  • Close projects upon completion
  • PROCESS ALIGNMENT
  • Assist in development, training and implementation of department processes globally
  • Assist with upkeep of team’s internal process documentation playbook
  • Adapt quickly to changes in process & cascade information appropriately to the team
  • ASSIST WITH VARIOUS PROJECTS AS ASSIGNED

Required Skills and Experience

  • Excellent written and verbal communication
  • Excellent interpersonal skills, able to work in a team environment and with senior level team members
  • Exceptional problem-solving abilities and decision-making skills
  • Experience reviewing contracts preferred
  • Experience with Microsoft Dynamics CRM or similar customer relationship management system preferred
  • Understand basics of revenue accounting preferred
  • Advanced skills with Microsoft Outlook, Word, Excel, and PowerPoint required
  • Experience with SharePoint preferred
  • Experience with documentation of various kinds
  • Fast learner
  • Self-motivated & results oriented
  • Excellent time management skills, able to juggle multiple tasks and adapt to a changing environment
  • Strong organizational skills