PowerObjects is seeking an IT Support Coordinator in the UK to join their award winning and growing team. The IT Support Coordinator will be responsible for assisting the IT team with projects across all departments and levels of the organisation in EMEA. This person will be an integral part of the IT team. Must be extremely detail-oriented, self-motivated, self-starter, personable, customer-first approach to work, can multitask, and be meticulously organised, as well as prioritise multiple demands in a fast-paced environment.

Essential Functions

  • Provide exceptional employee IT support service experience to all employees in EMEA from the UK
  • Deliver “IT Technology Overview” on-boarding presentation to new hires joining the PowerObjects team, and collaborate with Talent Team for smooth on-boarding experience
  • Manage laptop order (CAPEX) requests and watch levels of laptop inventory vs. number of new hires coming in
  • Work with internal TARMAC software request system and driving approval of software licenses for non-declared machines
  • Help route internal and external (client) tickets or communications to appropriate teams in other GEOs
  • Resolve general support problems and inquiries, such as, directing traffic to apps for password/BitLocker and/or different resources to get the info users need
  • Plugging in machines for US or GDC IT teams to remotely image and set-up
  • Collaborate with team to develop and maintain documentation for support and PowerU courses
  • Collaborate with management on trends, escalations, and cascading communications for EMEA team to US team
  • Prepare and modify documents including reports, meetings, and communication emails
  • Record and compile support metrics on a monthly, quarterly, and annual basis
  • Coordinate and maintain Support Operational processes and procedures managed in various OneNotes

Required Skills and Experience

  • Exhibit PowerObjects’ Guiding Principles
  • Knowledge of and experience with customer service best practices
  • Excellent oral and written communication skills
  • Problem analysis and problem-solving skills
  • Adaptability and willingness to learn
  • Attention to detail
  • Ability to prioritise in an ever-changing environment
  • Documentation and reporting skills
  • High degree of professionalism

Desired Skills

  • Microsoft Office Suite, including OneNote
  • Microsoft Dynamics 365 (CRM)
  • Windows OS (7, 8, 8.1, 10)