PowerObjects, an HCL Technologies Company is seeking a CRM Consultant in Training to join our award-winning and growing team. If you’re a recent grad or have graduated in the past several years, this is your opportunity to pursue an exciting career with a technology-forward Microsoft Gold Partner. This individual will be trained to act as a liaison between customer and internal teams on Dynamics 365 implementations. After training, the individual may be responsible for one or more aspects of each project, including project management, business analysis, configuration, data, training and support. The candidate must be extremely detail-oriented, have the ability to multitask, be meticulously organised and be able to prioritise multiple demands in a fast-paced environment.

Essential Functions

  • Leads and manages small to medium-sized projects independently
  • Participates in design and architecture sessions with clients
  • Gathers and documents business processes (typically future state, occasionally current state)
  • Advises customers on best practices for CRM processes, user interface and architecture
  • Creates functional and technical specifications documentation for the project
  • Uses Microsoft Project to create a detailed project plan (Statement of Work) for the customer that includes time estimates for the tasks that will be completed as well as the full project schedule
  • Writes design specifications pertaining to various aspects of the project
  • Configures and customises the CRM system based on design specifications
  • Conducts system and end-to-end testing of the application
  • Develops and executes training for customer end-users and administrators
  • Guides the project through daily communications with the customer
  • Conducts regular status meetings (weekly, or more often as needed) and sends weekly status updates
  • Conducts design review sessions with the customer to demonstrate completed work and gather adjustments and changes

Required Skills and Experience

  • Exhibit our PowerObjects Guiding Principles
  • Travel up to 70% across Europe
  • Bachelor’s Degree or equivalent
  • 0-2 years professional experience, preferably with an up-to-date understanding of business processes and technology, especially related to the operation of sales, marketing and customer service
  • Excellent verbal and written communication abilities
  • Meticulous organisational skills
  • Ability to interact with clients at all levels within an organisation
  • Advanced use and working knowledge of Microsoft Office: Project, Excel, Word, PowerPoint, Visio, etc.
  • Passion for technology across platforms
  • CRM experience or exposure a plus