PowerObjects is seeking a CRM Support Engineer to join their award winning and growing team. This person will assist PowerObjects’ customers and employees with Microsoft Dynamics CRM technical and end-user support, handle support queues and ad hoc requests, and provide general assistance to the Support team. Must be extremely detail-oriented, have the ability to multitask, and be meticulously organized, as well as be able to prioritize multiple demands in a fast-paced environment.


Essential Functions

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical Microsoft Dynamics CRM issues
  • Research questions using available information resources
  • Advise end-users on appropriate action
  • Follow standard support procedures
  • Log all CRM support interactions
  • Triage support requests as appropriate and when needed
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with Dynamics CRM system information, changes, and updates
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical Microsoft Dynamics CRM issues
  • Research questions using available information resources
  • Advise end-users on appropriate action
  • Follow standard support procedures
  • Log all CRM support interactions
  • Triage support requests as appropriate and when needed
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with Dynamics CRM system information, changes, and updates

Key Measurements of Performance

  • Exhibit PowerObjects’ Core Values
  • Knowledge of and experience with customer service best practices
  • Clear oral and written communication skills
  • Willingness to learn
  • Customer service orientation
  • Problem analysis and problem-solving skills
  • Adaptability and willingness to learn
  • Attention to detail
  • Ability to prioritize in an ever-changing environment

Desired Skills

  • Microsoft Dynamics CRM (application, server, email router, reporting, Outlook client)
  • Windows OS (7, 8, 8.1, 10)
  • Windows Server 2012 R2
  • SQL Server (2012, 2014)
  • Active Directory/Exchange
  • Skype for Business
  • IIS
  • DNS
  • Office 2010, Office 2013, Office 365