PowerObjects is seeking a Senior Internal Support Engineer to join their award winning and growing team. This person will primarily assist PowerObjects’ employees with hardware and software support, handle support queues and ad hoc requests, and provide general assistance to the Support team. Must be extremely detail-oriented, have the ability to multitask, and be meticulously organized, as well as prioritize multiple demands in a fast-paced environment. Previous hardware/software support experience desired, but not required. This position is based full-time in our Minneapolis office.

Essential Functions

  • Manage assigned projects and program components to deliver services in accordance with established objectives
  • Maintain software applications, operating systems, and regular maintenance
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Install, modify, and repair computer hardware and software
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes, and updates
  • Inform management of recurring problems

Required Skills and Experience

  • Exhibit PowerObjects’ Guiding Principles
  • Excellent oral and written communication skills
  • Adaptability and willingness to learn
  • Customer service orientation
  • Problem analysis and problem-solving skills
  • Planning and organizing skills
  • Attention to detail
  • Ability to prioritize in an ever-changing environment
  • Ability to prioritize in an ever-changing environment

Desired Skills

  • Microsoft Dynamics CRM (application, server, email router, reporting, Outlook client)
  • Windows OS (7, 8, 8.1, 10)
  • Windows Server 2012 R2
  • SQL Server (2012, 2014)
  • Active Directory/Exchange
  • Skype for Business
  • DNS
  • Office 2010, Office 2013, Office 365