PowerZapEvent

PowerZapEvent

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

If you don’t want the standard blue & organge ZapEvent colors on your event registration pages, ZapEvent can customize your event page for you. Please contact powerpackpro@powerobjects.com if this is something you are interested in.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

Yes, but when you register PowerZapEvent, a ZapEvent account automatically gets created for you, so there’s no need to set one up manually.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

ZapEvent will collect the money for your event for you, and will reconcile your orders on the 1st and 15th of every month (or, if this falls on a weekend or holiday, the first business day thereafter). You will receive a check to the person & address you have entered in the PowerZapEvent registration screen. If you wish to receive direct deposit instead, please email support@zapevent.com. If you are accepting checks for your event, it is your responsibility to collect those checks.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

Registrations will be synced to your CRM once a day.

  • Date Created: February 2, 2015
  • Last Modified: March 24, 2015

A subscription to PowerZapEvent is $2/enabled CRM user/month. A user is defined as anyone enabled in your CRM system, including admin and read-only users.

  • Date Created: December 24, 2014
  • Last Modified: July 5, 2015

If a participant chooses to pay by check, the event director is responsible for collecting the check. ZapEvent will still charge $1.30 for each registration, but there will be no 4.9% fee applied.

  • Date Created: December 24, 2014
  • Last Modified: June 3, 2015

Free events are free. If customers use the ZapEvent gateway and merchant account, ZapEvent charges $1.30 per registration, plus 4.9% of the order total for paid events. There are no setup fees or additional costs with ZapEvent. You can either absorb this fee, pass it on to the registrant, or some combination of both.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

Here is ZapEvent’s refund policy:

During registration, ZapEvent users must agree to ZapEvent’s Terms of Use and also that refunds will be handled by the event coordinator only. We do understand there may arise instances where a credit card refund may be necessary and we will continue to handle those on a case by case basis.

When a direct credit card refund is requested by the event director, it is recommended that this request be done via email to support@zapevent.com. ZapEvent is only able to process direct credit card refunds for transactions that have happened within the past 7 calendar days and the amount refunded by ZapEvent will not include processing fees. Only in situations of accidental duplicate transactions will the processing fees also be refunded to the participant. If the transaction took place more than 7 days ago, the event director will need to refund the participant directly.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

We de-duplicate based on first name, last name and birthdate if we have a birthdate. If we don’t have a birthdate we match on e-mail.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

If you copy a CRM organization with PowerZapEvent installed, you must uninstall PowerZapEvent and re-install to point to a new ZapEvent account. You cannot have more than one CRM organization pointing to a ZapEvent account.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

PowerZapEvent comes with a reporting function that allows you to see all registrant information, including what event they registered for, what questions they answered, how much they paid for the event, and much more. You can then export your report to Excel, or view it right within CRM.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

Well, here’s the scoop:

    ◦Free events are free.
    • ◦If you use ZapEvent as the gateway and merchant account: $1.30 per registration plus 4.9% of order total. No setup fees or additional costs.

◦If you use a ZapEvent approved gateway: 2% of order total. Invoice – net 30. There are no ZapEvent setup fees. Approved gateways include PayPal Websites Payment Pro, Braintree and eProcessing Network.

To opt-in to using your own payment gateway, please contact support@zapevent.com. Otherwise, by default, you will use ZapEvent’s payment gateway if your event I a paid event.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

ZapEvent will pay you on the 1st of the month for all orders taken 7 days prior to the reconcile date, no matter the amount. ZapEvent will only pay you on the 15th of the month if the total dollar amount taken in up to 7 days prior to the reconcile date exceeds $200.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

ZapEvent does the credit card processing for you, so you do not need to set up a merchant account separately.

  • Date Created: December 24, 2014
  • Last Modified: March 24, 2015

No. If you are not charging for the event, you will not have to pay the above fee to ZapEvent.

  • Date Created: February 26, 2015
  • Last Modified: March 24, 2015

After registering, you will want to select the ZapEvent Tab in the registration and define where you would like checks written to when your events are reconciled. If you do not plan on having paid events you can skip this step.

  • Date Created: February 26, 2015
  • Last Modified: June 27, 2015

In order for CRM users that are not system administrators to be able to use PowerZapEvent, they will need to be assigned to one of the PowerZapEvent security roles that are automatically imported into the CRM.

PowerZapEvent User
Every user who would like to have access to PowerZapEvent (anyone who is sending out emails from CRM) will need the PowerZapEvent security role assigned to them.

PowerZapEvent Service User
The PowerZapEvent Service User security role is meant to be assigned to a user who does not have the System Administration security role but whose CRM login information is listed in the PowerZapEvent configuration screen,under the CRM Login section.

System Administrators
System Administrators will automatically see PowerZapEvent in their left navigation and be able to use PowerZapEvent without even having the security role assigned.

  • Date Created: July 22, 2016
  • Last Modified: July 22, 2016

Yes, PowerZapEvent will perform a duplicate check before creating a new Contact for a Participant. The duplicate detection rule for PowerZapEvent matches on first name, last name and birthday (if provided); if no birthday is collected, then the e-mail address is used.

  • Date Created: October 17, 2014
  • Last Modified: May 25, 2016

To update your CRM username/password in a solution, navigate to Settings, then select Solutions and double click on the PowerPack add-on you need to update. Once the solution page has opened, re-enter the username/password in the CRM Credentials section, and press Submit.