November 12, 2019 at 10:00 am 
thru November 12, 2019 at 11:00 am 


This is a free event


This is an online webinar

Rapidly changing customer expectations and needs, new competitors, and increasing regulatory pressures are the new normal in Financial Services. To survive and thrive in this ecosystem, you must be prepared for whatever the marketplace throws at you by using solutions for customer relationship management (CRM), social engagement, customer insights, and other modern, digital capabilities in concert to reach new customers and build enduring loyalty.

Join Microsoft, PowerObjects, and Forrester as we explore customer experience transformation in Financial Services. Specific topics include customer service trends in Financial Services, technology innovation, and solution implementation best practices for meeting today’s customer demands. We will share real world experiences in how leading financial services organizations are using Microsoft technology to innovate and drive better customer service outcomes.


Kate Leggett, VP and Principal Analyst, Forrester
Chad Hamblin, Global Industry Director, FSI, Microsoft
Greg Moser, AVP Global Lead Financial Services, PowerObjects