TimeApril 21, 2020 at 9:00 am PST
thru April 24, 2020 at 5:00 pm PST
*Receive 20% off with code FSPS20HCLP
LocationJW Marriott Palm Desert Resort & Spa
74-855 Country Club Dr,
Palm Desert, CA 92260
PowerObjects, an HCL Technologies Company, is sponsoring this year’s Field Service USA conference April 21-24 in Palm Desert, California. Field Service USA is the conference for innovation and inspiration. Attend workshops and sessions, network with industry thought leaders and experience the latest in business solutions.
Join PowerObjects during the event!
Panel – Virtual Support: Shortlisting the Best Tools for Remote Connectivity and Improved Customer Assistance
Thursday, April 23rd | 2:50 PM
This panel session explores best practices in virtual connectivity and remote customer assistance, and how you can integrate these capabilities in your service offering. Key takeaways include:
- Examining what other professional services firms are using for virtual customer support
- What are the benefits vs. detriments of different tools?
- How to determine the rare occasion when support staff is needed in person vs. virtual
- How to manage security and other industry-specific customer restrictions while still supporting your customers
Field Service Practice Director