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Time

September 29, 2020 at 9:00 am PST
thru October 2, 2020 at 5:00 pm PST

Price

$1*
*Receive 20% off with code FSPS20HCLP

Location

JW Marriott Palm Desert Resort & Spa

74-855 Country Club Dr,
Palm Desert, CA 92260

PowerObjects, an HCL Technologies Company, is sponsoring this year’s Field Service USA conference September 29 – October 2 in Palm Desert, California. Field Service USA is the conference for innovation and inspiration. Attend workshops and sessions, network with industry thought leaders and experience the latest in business solutions.

Join PowerObjects during the event!

Panel – Virtual Support: Shortlisting the Best Tools for Remote Connectivity and Improved Customer Assistance

Thursday, October 1 | 2:50 PM

This panel session explores best practices in virtual connectivity and remote customer assistance, and how you can integrate these capabilities in your service offering. Key takeaways include:

  • Examining what other professional services firms are using for virtual customer support
  • What are the benefits vs. detriments of different tools?
  • How to determine the rare occasion when support staff is needed in person vs. virtual
  • How to manage security and other industry-specific customer restrictions while still supporting your customers

Speaker
Bill Kern
Field Service Practice Director